The Market Manager is a part-time position with Salem Community Markets and is the on-site person in charge at one or more of the following markets: Monday, Wednesday, Thursday and Saturday markets. The primary responsibilities include providing support and assistance to vendors and the public, lead setup/tear-down and oversee SCM staff, sales and service on market days. This will include an on-site presence at the market during market hours. The Market Manager reports directly to the Executive Director.
About the Market:
Salem Community Markets (SCM) is a non-profit organization located in Salem, Oregon. SCM currently operates four outdoor markets and the Holiday Market.
Salem Saturday Market – Operates 9am to 3pm from April through October – Staff Hours: 6:30am to 4pm
Wednesday Farmers’ Market – Operates 9:30am to 1:30pm from May through mid-September – Staff Hours: 6:45am to 2:45pm
Monday Hospital Market – Operates 9:30am to 1:30pm from May through September – Staff Hours: 7:00am to 2:30pm
Thursday West Salem Market – Operates 9:30am to 1:30pm from May through mid-September – Staff Hours: 7:00am to 2:30pm
Holiday Market – a three day indoor event at the Oregon State Fairgrounds on the second weekend in December each year.
- Drive market truck/trailer to and from the Market Office to the assigned market with necessary equipment and paperwork.
- Arrive at market lot, setup no parking/street barricades as applicable with Market Coordinators.
- Work with Market Coordinators to unload and distribute equipment from the market vehicle and begin setup process.
- Ensure the chalking of spaces (Sat) has been done to ensure vendors can easily identify their assigned spot.
- Setup Information Booth and coordinate setup/teardown of all market related equipment and materials including signage, food court canopies/tables/chairs, garage receptacles, etc, as well as entertainment equipment (Sat) and special event equipment.
- Supervise all market staff working at the market.
- Ensure staff coverage at the Information Booth at all times during market hours.
- Keep market booth clean, organized and professional at all times.
- Provide excellent customer service – assisting and answering questions/requests for customers and vendors.
- Provide customers with sales and promotional materials (market bags, post cards, etc) as requested.
- Assign drop-in vendors to open booth spaces and relocate other vendors as needed.
- Enforcement of all market rules, food safety guidelines and pertinent laws and regulations to ensure that the market and its vendors comply with all city, county and state regulations required.
- Resolve any disputes, emergencies, complaints and requests that may arise with patience and diplomacy.
- Ensure proper credit card and EBT processing for customers.
- Distribute and collect booth fee payment envelopes.
- Be a security resource, if needed throughout the market day.
- Enforce market rules as outlined in Vendor Handbook.
- Ensure staff is performing weekly booth checks so vendors have proper weights, signage, etc. as outlined in Vendor Handbook.
- Keep market clean and tidy throughout the day by ensuring tables and chairs are clean and debris picked up.
- Communicate with market vendors regarding activities, changes to policies, etc. throughout the season.
- Communicate ideas and feedback from customers and vendors to Executive Director.
- At end of market day, assist Market Coordinators in loading up all market related equipment and materials into the market vehicle in an organized and safe fashion.
- Report market activities to the Executive Director at the end of the market day.
- Other duties as assigned by Executive Director.
Primary Office Duties (preferred):
- Stall assignment/management (before & after each market)
- Maintain vendor attendance records
- Maintain insurance/licensing records
- Answer phones for vendor absence/change calls
- Ensure market list, envelopes, and checks are stuffed prior to scheduled market
- Prior experience with farmers’ markets preferred
- Excellent customer service skills – verbal, interpersonal communication and conflict resolution skills
- Attentive to details and strong aptitude for organization
- Ability to initiate and coordinate tasks and project and follow through to completion
- Ability to train, supervise, coordinate and motivate staff
- Ability to work with people of diverse backgrounds and age groups. Passionate about the community and local agriculture.
- Must currently possess or able to obtain First Aid/CPR Certification.
- Must be able to lift 50 pounds
- Must have a current, valid OR motor vehicle license as well as DMV record clear of violations
- Must have reliable transportation
It is expected that the Market Manager will work approximately 10 – 35 hours per week, onsite markets (and office if available) during the market season. The Market Manager may also work another SCM position, as assigned.
The Market Manager should demonstrate competence in some or all of the following:
- Behave Ethically – Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.
- Build Relationships – Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Communicate Effectively – Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Foster Teamwork – Works cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.
- Lead – Positively influence others to achieve results that are in the best interest of the organization.
- Make Decisions – Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the organization.
- Organize – Set priorities, develop a plan, monitor progress towards goals and track details, data, information and activities.
- Plan – Determine strategies to move the organization forward, set goals, create and implement plans, and evaluate the process and results.
- Solve Problems – Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Salem Community Markets does not and shall not discriminate on the basis of race, color, religion (creed), gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.